Refund and Returns Policy
Introduction
Thank you for shopping at https://www.gelivo.store. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds.
Returns
Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition. We cannot accept returns for certain products, such as perishable goods, custom orders, or personal care items, unless defective.
Return Process
To initiate a return, please contact us at [email protected] or +1 (210) 448-7598to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Ship the item to: 2384 East 3rd Lane, San Antonio, Texas 78234, United States.
Return Shipping Costs
You are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Timing of Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send the item to: 2384 East 3rd Lane, San Antonio, Texas 78234, United States.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (210) 448-7598
- Address: 2384 East 3rd Lane, San Antonio, Texas 78234, United States